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Rides Loans Personal Information Protection Policy

Rides manages your personal information in accordance with Ontario’s Personal Information Protection Act and other applicable laws. This policy outlines the principles we follow in protecting your personal information. A copy of this policy can be provided to any of our customers upon request. Rides is committed to safeguarding the personal information entrusted to us by our customers.

Definition of Personal Information

Personal information is defined as “any information relating to an identifiable person”. This includes, and is not limited to, an individual’s name, age, marital or family status, sex, home address and phone number, financial information, an identifying number, educational history. It may also include other types of more technical information such as users’ IP addresses, user IDs, meta-data. This is only taken when this information can identify you as an individual.

How We Collect Our Information

We collect your personal information with your consent when required by law, directly from you, and indirectly from our authorized dealers. Rides promises to collect only the personal information needed for the purposes of providing services to our customers. This includes the personal information needed to:

  • Abide by legal and regulatory requirements
  • Evaluate your credit eligibility
  • Identify you
  • Protect you and Rides against error, fraud, theft, and damages
  • Refine our current services
  • Understand your credit needs

How We Use the Information We Collect

  • To provide service. We use the information we have collected to provide you with free
    credit approvals from our credit bureau partners.
  • For communication. Most of the time we’ll communicate with you through email, to keep you in the loop on services. We promise not to spam you.
  • Legal reasons. We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary.

Consent

We ask for consent to collect, use or disclose customer personal information. In some cases, we require an authorized dealer to confirm on your behalf. Consent can be executed by, but not limited to the following: in person, phone call, electronically, or in writing.

A customer may withdraw their consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. Your decision is always respected, but we may not be able to provide certain services if we do not have the necessary personal information.

How We Use and Disclose Your Personal Information

We will only use and disclose customer personal information for the purposes for which the
information was collected, except as authorized by law.

How We Safeguard Personal Information

We take your safety seriously and are committed to safeguarding the privacy of our users. To
that end, we implement data security procedures and technologies consistent with industry
standards and enact upgrades to maintain that level of security.

Questions and Complaints

If there are any questions related to the Privacy Policy or the handling of personal information,
please reach out to the customer service team at: customerservice@ridescanada.com

 

Updated May 4 th 2019